Returns & Exchanges

At Chilly's, we want you to love your home essentials, which is why we offer a 30-day return policy for unused items in their original packaging. Whether it's a change of heart or a rare defect, our team is here to ensure your satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.

• 2.
  Prepare the Package

  Carefully pack your items in their original Chilly's packaging, ensuring all labels and protective materials are intact to prevent damage during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund back to your original payment method within 5-7 business days.