Frequently Asked Questions
Everything you need to know about bringing Chilly's comfort into your home.
What is the typical shipping timeframe for furniture and decor?
Standard shipping usually takes between 5 to 10 business days. For larger furniture pieces, our white-glove delivery service will contact you to schedule a specific arrival window.
Do you offer a warranty on Chilly’s home products?
Yes, all our furniture items come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are not eligible for return.
Are the materials used in your products eco-friendly?
We prioritize sustainability by sourcing FSC-certified wood and recycled textiles whenever possible. Specific material details can be found on each product’s description page.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free financing options through Affirm or Klarna to help you build your dream home today.